| 1. Having trouble watching our videos ? |
Please ensure your system meets our minimum requirements.
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Minimum Requirements
Player: Windows Media Player 9
Optimiser: EdgeStream 2250
Broadband: 512KB/sec
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Your System
Player:
Optimiser:
Broadband:
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Check my PC |
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| 2. Loading but no picture ? |
| Your broadband capacity will be shared with your neighbours. If they are using it at the same time as you, there may not be enough to stream the video. To check, click on the "Check my PC" button above to see what bandwidth is currently available. |
| 3. What is the video optimiser? |
| The video optimiser is a small plug-in for Windows Media Player which is fully Microsoft approved, and enables us to deliver uninterrupted video streaming (no buffering or juddering pictures) for a very high quality viewing experience. Is is totally safe and free from viruses and spyware. |
| 4. How do I install the video optimiser? |
| If you are a first time user, or if your version needs upgrading, a message will appear on the screen prompting you to install or upgrade. Please follow the on-screen instructions. |
| 5. I have already installed the video optimiser. Why am I being asked to install it again? |
| We have recently released a newer, enhanced version of the video optimiser which needs to be installed in order to watch videos at the high quality setting. Please note: some older versions of the optimiser will not be detected, so you may be asked to 'install' rather than 'upgrade'.
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| 6. Windows Media Player says that the file I am attempting to play has an extension that does not match the file format. What should I do? |
You will need to install the video optimiser. Install video optimiser now |
| 7. A popup box appears telling me a script is causing the browser to run slowly. What should I do? |
This can happen during the installation of the video optimiser while it is waiting for the installation to finish. Please continue to run the script. It should resolve itself within seconds.
If you have already aborted the script and have returned to the site, you may have to install the video optimiser again. Install video optimiser now
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| 8. The buttons don't do anything |
| If you are using Firefox, please use the built-in controls provided by Windows Media Player. These will display on the screen underneath the picture. If you are using Internet Explorer, please ensure that the the video optimiser is installed. Install video optimiser now |
| 9. I am using Firefox and the image is very small. What can I do? |
| Double-click on the video to watch in full-size. To return to normal again, simply double-click again anywhere on the screen. |
| 10. I have done everything in the help section and I still cannot watch anything. |
Please ensure you have enough bandwidth. Your Internet connection must be at least 512kb/sec to watch video on this site. If your PC meets all the requirements but you still cannot play, please refresh the page and try again. You could also try restarting your browser.
Please also check that your anti-virus software or firewall is not blocking the content, and that you have permission to install software, i.e. the video optimiser on your PC. Sometimes the video optimiser installation is blocked by company firewalls.
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| 11. Can I watch videos on my Mac? |
| Yes, using Windows Media Player for Mac, you can watch videos at the "standard quality" setting. You will not need to install the video optimiser. Visit Microsoft Windows Media for Mac to choose the best installation for you. |
| 12. How can I connect my PC to my TV? |
| This depends on your equipment, but should be fairly simple if you have a graphics/video card with a TV-OUT connector, a suitable input on your television and the correct cabling. One option is to use the S-video output on your PC to connect to the 3 RCA (red, white and yellow) input on your television. We cannot provide advice for your individual setup, so please refer to the retailer and/or manufacturer of your goods to determine the best method for you. |
